SOLANALLC
Help center

We're here when you need us

Find quick answers below, check the status of the platform, or reach a human directly. Most questions are solved before you finish your coffee.

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Getting started

Create an account, verify your identity, and make your first test transaction in minutes.

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Payments & settlement

Understand routing, settlement times, fees, and how to track a transaction end to end.

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Credit products

Amounts, schedules, early settlement, and how the annual percentage rate (APR) is calculated.

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Account & security

Manage sign-in, protect your account, and control the data we hold about you.

System status

All systems operational
Payment acceptanceOperational
Routing & settlementOperational
PayoutsOperational
API & webhooksOperational
DashboardOperational

Frequently asked

Download the application, enter your contact details, and complete identity verification. Once verified, you can accept your first test transaction right away.

Most transactions settle in under two seconds. Payout arrival depends on the destination market, and the expected time is shown before you confirm.

The service charge accrues daily on the outstanding principal, and the total is disclosed as an annual percentage rate (APR) before you accept. Full parameters and worked examples are on the loan terms page.

Yes. You can repay at any time. The service charge is recalculated for the actual days the principal was outstanding, and there is no early-closure penalty.

Contact us and we will remove your personal data, subject to the retention duties financial regulations place on us. See the privacy policy for detail.

Reach a human

Email support

General questions, account help, and anything else.

support@solanai.org

Phone

Weekdays, business hours in your region.

10083255141+

Legal & complaints

Formal notices and escalations.

legal@solanai.org