This policy explains what personal data SOLANA LLC collects when you use our payment and credit services, why we collect it, and the choices you have. We keep it plain, because you should be able to understand it without a lawyer.
01Who we are
SOLANA LLC operates the platform and mobile application described on this site. When this policy says “we” or “us”, it means SOLANA LLC acting as the controller of your personal data. If you need to reach us about privacy, use the contact details at the end of this page.
02Data we collect
- Contact information — name, email address, and phone number you provide when you register or contact support.
- Financial information — payment details and the information needed to assess and service a credit product.
- Identifiers — a user account ID and device identifiers used to keep your account secure.
- Usage data — how you interact with the application, so we can keep it reliable and improve it.
We only collect what a given feature actually needs. We do not sell your personal data.
03How we use your data
- To provide the service — process payments, assess and service credit products, and operate your account.
- To keep the platform secure — detect fraud, screen transactions, and prevent misuse.
- To meet legal and regulatory obligations that apply to financial services.
- To support you — answer questions and resolve issues you raise.
04Legal basis
Depending on the activity, we rely on the performance of a contract with you, our legitimate interest in operating a secure service, compliance with a legal obligation, or your consent. Where we rely on consent, you can withdraw it at any time.
05Sharing
We share data only where it is necessary to deliver the service: with payment and banking partners that execute transactions, with identity and compliance providers, and with authorities where the law requires it. Every partner is bound to protect your data and use it only for the agreed purpose.
06Retention
We keep personal data for as long as your account is active and for the period required by financial regulations after that. When data is no longer needed, we delete it or anonymise it so it can no longer identify you.
07How we protect it
Data is encrypted in transit and at rest, access is limited to staff who need it, and our systems are monitored continuously. No system is perfectly secure, but we hold client information to the same standards a regulated financial institution would apply.
08Your rights
- Access the personal data we hold about you.
- Correct information that is inaccurate or incomplete.
- Request deletion, subject to our legal retention duties.
- Object to or restrict certain processing, and withdraw consent where it applies.
To exercise any of these, contact us using the details below. We respond within the timeframe the law requires.
09Children
Our services are for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has used our service, contact us and we will remove the data.
10Changes & contact
We may update this policy as our services evolve. Material changes will be signalled in the application, and the effective date above will change. For any privacy question, write to privacy@solanai.org.